The archive · Selected work

Human, computer,
evolution

Systems R² AI Labs designed and built for organisations where the work has to be right the first time.

Scroll to see the work
Index of cases
I to IV
Four engagements, four materials. Select a case to inspect.
01
Case IDigital product agency

Agentic engineering ecosystem
A way of working, rebuilt around AI

Ways of workingTeam transformationWorkflow design

Twelve-hour hackathons, two weeks, zero margin for a broken build.

Their move to AI had outgrown the way they ran projects. We built a way of working for engineering with AI agents, and turned engineers who owned one layer into engineers who owned a whole product.

Two weeks of twelve-hour builds, with quality checks that ran off the recordings, left the team working differently for good.

70%
Efficiency gain
2 Weeks
Duration

Project 01

Ways of working

Twelve-hour builds
New roles
Automated checks
Written procedures
02
Case IISpecialist eye hospital

Context-aware voice triage
Reachable by phone, not only by app

HealthcareVoice agentsAccessibility

A triage queue that outgrew the people reading it.

Fifteen thousand patients a month needed more than an app.

We built a voice agent that knows ophthalmology and answers on the phone, asks the questions a clinician would ask, and writes a care plan from what it hears. Elderly patients reach it without a screen.

15,000/mo
Patients
70
Doctors

Project 02

Healthcare

Ophthalmology expertise
Patient calls
Answers the phone
Question by question
Delivered in one week, against the tech stacks of Liverpool and Arsenal.
The football engagement
03
Case IIINational League Football Club

Predictive biomechanics engine
Vision alone, no markers and no sensors

SportComputer visionPrediction

One week to match the tech stacks of Liverpool and Arsenal.

We delivered a working prototype in one week, against the technology of clubs like Liverpool and Arsenal. It reads ordinary match and training video to flag injury risk and assess recruits, with no wearable sensors on the players at all.

1 Week
Delivery time
Zero
Wearable sensors

Project 03

Sport

Vision without markers
Injury prediction
Video and text together
One-week prototype
04
Case IVMajor insurance provider

Intelligent enterprise architecture
Data governance, and assistants that ran discovery

Financial servicesDocument retrievalAutomationCompliance

Endless discovery meetings, the operational essence buried in PDFs.

We replaced a calendar full of discovery meetings with assistants that interviewed people across the organisation in parallel and wrote down how the work actually gets done.

From those transcripts came a data governance framework, and a retrieval system answering compliance questions at 96.7% accuracy that proves each answer by highlighting the passage in the original PDF.

Beena: answers with sources

96.7%
Answer accuracy
25% reduced
Compliance overhead
Discovery assistants
Data governance
Visual citations
Procedures captured
Discovery assistant: transcript

ASSISTANT: Walk me through what happens when a claim breaches the 30-day window.

OPS LEAD: Honestly? Someone checks a spreadsheet. If they remember.

ASSISTANT: Noted. Who owns that spreadsheet today?

Walkthrough 01

Assistants replaced a calendar of discovery meetings

Assistants interviewed people across the organisation in parallel and captured how the work actually happens, instead of booking another workshop to find out.
Data governance framework
Policies
Owners
Controls
SOPs
Lineage
Access
Walkthrough 02

A governance framework came out of the transcripts

From those transcripts the assistants built a data governance framework: policies, owners, controls and written procedures, mapped cell by cell.
Document retrieval: answer96.7% accuracy

Q: How long are closed claims retained?

Closed claims are retained for seven (7) years from the settlement date, per Records Policy §4.2.

Sourcerecords-policy.pdf · p.12
Walkthrough 03

Answers at 96.7% accuracy

A retrieval system built on that framework answers compliance questions at 96.7% accuracy, and compliance overhead fell by 25%.
Visual citation: original PDF
RECORDS POLICYp.12

…retained for seven (7) years from the settlement date…

Walkthrough 04

Answers proven in the original PDFs

Every answer arrives with its source: the cited passage highlighted on the page of the original PDF, ready for an auditor to check.
Next steps

Tell us the hard problem.

Every project on this page began with a problem someone could name. The next page shows how a project starts with us and what each stage gives you.